Careers » Lead Technician

5703 Edsall Rd.
Alexandria, VA 22304

Primary support to customer service, directs technicians, plans & schedules jobs/maintenance, oversees and /or completes assigned duties as necessary; is an example to customers and fellow employees for professionalism, attitude, and customer service.

• Must have 7+ years in HVAC Service with a Journeyman qualification or equivalent documentation
• Respond to and resolve higher level complex service calls and client problems
• Assist Dispatch in the management of the reactive workload
• Insure prompt, effective response for all Service Calls in their assigned area
• Supervise the technical performance of work performed by subordinates
• Assist / train other technicians in proper service techniques and procedures
• Enforce adherence to policies outlined in Company Handbook
• Maintain daily interaction with the Field Manager on all work in progress
• Participate in performance reviews of lower level technicians
• Work with the Field Manager to control estimated hours on quotes
• Estimate service work in the field, arrange for technical assistance as needed
• Maintain proper tool inventory to perform job duties in an efficient manor
• Set the standards for lower level field personnel thru personal example
• Exhibit qualities of dependability, response, communication, teamwork and follow-through to all of our clients and our employees.